We understand how important your personal information is to you at joya11. Everything about how it's collected, where it's stored, and who it may be shared with is explained here in plain language.
Joya11 treats every piece of your data as a responsibility — not a business asset
Every login, transaction, and data exchange is protected with bank-grade encryption — unreadable to anyone outside.
Maximum SecurityJoya11 never sells your name, phone number, or any personal information to advertisers or third parties — this is an absolute and unwavering policy.
No Data SalesAll data is stored on secure servers, backed up regularly, and accessible only to authorized personnel on a need-to-know basis.
Secure serversWe only collect information that is genuinely necessary to provide our services — nothing more. Gathering and storing data beyond what's needed is not how joya11 operates.
Minimal collectionYou have the right to view, correct, or request deletion of your personal data at any time — simply contact support and we'll assist you.
Your rightsIf any changes are made to the privacy policy, you'll be notified at your registered email address in advance — surprising our users with sudden changes is not something we do.
Always InformedThis privacy policy applies to all users of the joya11 platform. By using joya11.best, you are considered to have read and agreed to this policy.
Every time you open an account, make a deposit, or simply browse joya11, certain information enters our system. You have the right to know how that information is used, who it's shared with, and how long it's retained. joya11 believes transparency is the foundation of trust.
This policy is written in plain, straightforward English — not dense legal jargon — so every player can read and understand it on their own. If any part is unclear, write to us at support@joya11.best and we'll explain it in detail.
Your data is never sold. We only keep what's necessary to deliver our services, and you can view or delete your information at any time.
Joya11 collects data in three main ways — information you provide directly, data collected automatically through your use of the platform, and information gathered through payment processing.
Joya11 will never ask for your password, OTP, or full payment account number over the phone or by email. If anyone contacts you using joya11's name requesting this information, it is a scam — report it to live chat immediately.
Joya11 uses the data it collects only for specific, defined purposes. If any information is ever needed for a different purpose, your consent will be obtained beforehand.
| Data type | Purpose of use | Legal basis |
|---|---|---|
| Identity information (name, NID) | KYC Verification, Fraud Prevention | Legal obligations |
| Contact Information | Account Notifications, Support | Contract Performance |
| Payment Information | Transaction Processing | Contract Performance |
| Gaming history | Account Records, Dispute Resolution | Legitimate interest |
| Usage data (logs) | Security & Platform Improvement | Legitimate interest |
| Promotional Preferences | Personalized Offers (with your consent) | Consent |
To stop receiving promotional emails or SMS, click the "Unsubscribe" link at the bottom of any message. Essential account notifications — such as payment confirmations — cannot be turned off, as they are part of the service.
Joya11 protects your data with both technical and organizational safeguards.
Joya11 takes every measure to keep the platform secure, but it's your responsibility to use a strong password and never share it with anyone. Be cautious when logging in from unfamiliar networks.
Joya11 uses cookies on its website — these are small text files stored in your browser that help improve site functionality. joya11 uses four types of cookies.
You can disable or clear cookies at any time through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working.
Joya11 does not retain data longer than necessary. Separate retention periods are defined for different types of information.
| Data type | Retention period | Reason |
|---|---|---|
| Active account data | Until account closure | Service operations |
| Transaction records | 5 years | AML Legal Obligations |
| KYC documents | 5 years after account closure | Licensing Requirements |
| Gaming history | 3 years | Dispute resolution |
| Support contact | 2 years | Reference & Quality Improvement |
| Performance cookies | 13 months | Anonymous analytics |
After the designated retention period, data is automatically deleted or anonymized through secure methods. Data retained due to legal obligations cannot be deleted before its specified retention period expires.
As a joya11 player, you have a number of rights regarding your personal data. Exercising these rights is completely free of charge.
You can request a copy of the data joya11 holds about you. It will be provided within 30 days of your request.
If any of your information is incorrect, you can request a correction. This is typically completed within 7 business days.
After account closure, you can request deletion of any data we hold beyond what is required by legal obligations.
You can request that we stop using your data for specific purposes, such as promotional emails.
You can request a copy of your data in a structured format (JSON/CSV) at any time.
You can object to personalized advertising or profiling — and withdrawing your consent is straightforward.
To exercise any of these rights, email us at support@joya11.best or reach out via live chat. Once your identity is verified, we typically respond within 15 business days. In some cases, certain data may not be deletable due to legal obligations — if so, we will explain why.
Joya11 does not provide services to anyone under the age of 18. We do not knowingly collect any data from minors.
Date of birth is verified at registration, and age is confirmed through the KYC process. If a minor's data is collected by mistake and we are notified, that account will be immediately closed and all collected data permanently deleted.
If you suspect a minor has opened an account on joya11, please contact support@joya11.best immediately. We will act promptly.
Joya11 may update this Privacy Policy when needed — for example, if our services change, new technologies are introduced, or legal requirements are updated.
For significant changes, you'll be notified at your registered email address at least 14 days in advance. Minor edits — such as spelling corrections or clarifications — will only update the page's last-modified date.
Continued use of the platform after a new policy takes effect constitutes your acceptance of it. If you do not agree, you may close your account and withdraw your balance — our support team will be happy to assist.
For any privacy-related questions or concerns: support@joya11.best — we respond in Bengali, typically within 24 hours.
Joya11 respects every piece of information you share. Here are a few things worth keeping in mind.
For all requests: support@joya11.best — Write to us in Bangla and we'll get back to you within 24 hours.
Important FAQs about our Privacy Policy and services